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Return policy |
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- Visible damage of goods delivered must be reported via email, within 7 days from the day of delivery, to our Customer Care. Failure to report such visible damage may void warranty.
- PearlsOnly offers a 90-calendar-day warranty (from the time of order delivery as recorded by DHL, USPS, Royal Mail, etc.), during which customer can return an order for any reason. The PearlsOnly warranty applies to the original purchaser of our products.
- A Return Request is required for processing a return correctly and must be submitted within the warranty period. Please note that all return items must be received by PearlsOnly prior to the expiry of the warranty period.
- For reasons of security packages containing jewelry that are returned to any address other than other than the designated return address, will be refused. We also strongly recommend that returned goods are sent by special delivery with the appropriate insurance cover as they will only be deemed returned when signed for by us. However confirmation of delivery of returning orders to a PearlsOnly location does not constitute confirmation of delivery of returning orders to a PearlsOnly location does not constitute confirmation of receipt of all items included in the original order.
- PearlsOnly bears no responsibility for return shipments initiated by the customer and for any returning items, lost during transportation to our premises or lost due to lack of the Return Authorization number or for items sent by the customer to the wrong address.
- The order is NOT considered returned at the time of request for Return Authorization or at the time of shipment by the customer.
- Refunds will be issued within 30 days and only after the returned items are processed (confirmed received, Quality-Control inspected) and deemed acceptable for restocking by our Quality Control department.
- All returned items must be in excellent condition without any signs of wear, abuse, alteration or damage (excluding manufacturing defects). Examples of alterations or damage include, but are not limited to, ring-resizing, cut chain, scratched pearl or finding, damaged pearl surface due to exposure to heat or chemicals, missing components etc.
- All returned items must be accompanied by their certificates, silk pouches, bonus gift and VIP card, but without their boxes or any other packing material. Please consider recycling them at your local depot.
- If an item is deemed unacceptable for restocking, the returned item will be reshipped to the customer at the customer’s expense. PearlsOnly does not offer any monetary compensation in the event that the customer requests the disposal of a returned item which has been deemed unacceptable by our Quality Control.
- Returns of items that are no longer covered by the PearlsOnly warranty will be treated as items deemed unacceptable for restocking unless otherwise and expressly agreed upon between the buyer and PearlsOnly.
- The VIP number may be deactivated (see relevant FAQ for more details).
- Items not received will not be refunded.
- If the customer would like to keep the bonus item, the amount of $20 USD will be automatically deducted from the refund.
- The maximum amount that can be refunded per order shall not exceed the amount received by PearlsOnly for the same order.
- Please note that we bear no responsibility for any fees that your individual bank or credit card organization may apply to your transactions.
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