Making Exchanges Easy:
How exchange works:
1. Please let us know which item you would like to exchange by login into your account.
2. An exchange concierge will be assigned to your exchange, and will issue you a convenient return tracking number to track your exchange.
3. Once we receive your item at our exchange center, we will check and process your return within 7 days. In certain cases of high value items, please allow us 14 days to process your return.
4. Once your return is processed, our exchange concierge will issue a gift certificate for the amount of your refund.
5. You can then order your new item, and use the gift certificate as payment for your new items.
Your new item:
- For your new item, we will ship it in a storage pouch, without boxes, if your item is the same type as your previous purchase (e.g, changing bracelet length for a longer length)
- If your new item is of different type (eg. exchanging a bracelet for the necklace), we will ship your new items in a box.
What to return:
- Please ship your item in the protective storage pouch.
- Please return the bonus gift. If you like to keep your bonus gift, we will adjust your credit by the selling price of the bonus gift.
- To save the environment, please do not return the boxes or any other packing material.